You only pay if money comes in
No subscription for submitting refund requests themselves, no upfront costs, no costs if a request is rejected. We take a share of what the refund country actually grants — and nothing else.
A worked example
Suppose your request for Germany is granted for € 3.000,00.
| Granted by the refund country | € 3.000,00 |
|---|---|
| Our fee (15%) | € 450,00 |
| VAT on the fee | € 94,50 |
| You keep | € 2.455,50 |
And if you had done nothing, that € 3,000.00 would simply have stayed with the refund country. That is what you compare it with — not with a cheaper provider, but with doing nothing.
The rules, all four
- A percentage of what is granted. If nothing comes in, you pay nothing. If a request is partially granted, we calculate on that part.
- A minimum per granted request. A request costs us the same work whether it is for sixty or six hundred euros.
- But that minimum does not apply to small amounts. If it would be more than 40% of your refund, then only the percentage applies. Otherwise a refund of € 50 would cost you more than it brings in, and that is not "you only pay if money comes in".
- For larger amounts the percentage decreases. Above the tiered threshold per year we charge less — those who claim back more pay proportionally less.
Four countries where it works differently
Bulgaria, Hungary, Italy and Poland do not allow the refund to be paid into someone else's account. There the money comes directly to you and we send you the invoice afterwards. You will see before submitting which of the two it will be.
The OSS knowledge base
Separate from claiming back: if you have a webshop that supplies private individuals in other EU countries, the OSS scheme applies. For that there is a subscription — € 15 per month or € 150 per year: the OSS knowledge base, notification of changes, and the deadline calendar per country.
This is separate from the refund service. You do not need it to claim back VAT.
What is not included
No registration fee, no costs per receipt, no costs per country, no costs for a request that is rejected, and no notice period. The taxes of the refund country are not included — a VAT refund request costs you nothing at the Tax Authority.