Frequently asked questions about vatea.eu
What do you do with my data?
What you enter stays yours. At any time, you can download everything we have about you at once -- that's under Settings in your account, and you'll get a zip with your details in it. You can also delete it, and then it's really gone. For each type of data, the privacy statement describes what we keep and for how long.
Do I need an account to get started?
No. You do the free check without an account and without an email address; the result is immediately on the screen and gets your own address that you can save. You don't need an account until you want to keep your answers and be tracked.
Can I cancel monthly?
Yes. There is no notice period and no minimum term. What you have built up to that point can be taken with you when you cancel via the same download.
Is this advice?
No. We explain what applies and what is expected of you, including the location. That is not an opinion about your own situation -- to do so, call in an advisor or contact the authority that deals with it.
Is your question not listed? Reassure him — you get an answer from a person.
How does VAT recovery work through vatea?
You submit your purchase invoices via our platform. We verify them for accuracy and completeness. We then submit the applications to the competent tax authorities in the respective countries. You receive the VAT amount directly to your bank account once the foreign authority has approved it.
Which countries are included?
Vatea covers VAT recovery for 26 European countries. These include Germany, France, Spain, Italy, Poland and virtually all other EU member states, plus a few neighbouring countries. You will find the complete list with current information per country on our website.
We work with a transparent fee model. Costs consist of a fixed fee per application and a percentage of the amount recovered. This percentage varies depending on the country. All costs are clearly indicated in advance, so you know exactly where you stand.
How long does it take before I receive my money back?
This varies by country and depends on the processing speed of the local tax authorities. On average it takes two to six months. We keep you updated on the progress of your application.